The hotel offers amenities for your comfortable stay and unforgettable experiences
Exceptional Service!
“Lena at reception made my birthday stay memorable by going out of her way, preparing a beautiful cake and thoughtful note. Her attentiveness truly enhanced our experience.” view full review
Beautiful Pool Area
“The pool was stunning and spacious, providing a relaxing environment. The change rooms were also well-appointed, making it a perfect place to unwind.” view full review
Spacious Rooms!
“The room size was impressive and the facilities were excellent, making our stay comfortable and enjoyable.” view full review
Wonderful Amenities
“Although I didn’t use the health club, I could see that it was equipped with amazing facilities, ensuring great options for fitness lovers.” view full review
General
No smoking on site
Wi-Fi
No parking
Safe deposit box
24-hour reception
Express check-in/ -out
Pets allowed
Rooms/ Facilities for disabled
Wheelchair access
Security
Luggage storage
Lift
Coffee shop
Smoke detectors
Fire extinguishers
Key card access
Sports & Fitness
Fitness centre
Cycling
Services
Paid airport shuttle
Pet amenities available
Room service
Housekeeping
Laundry
Dry cleaning
Welcome drink
Dining
In-room breakfast
Restaurant
Snack bar
Bar/ Lounge area
Packed lunches
Special diet menus
Business
Meeting/ Banquet facilities
Children
Cots
Children's menu
Facilities for people with disabilities
Toilet for disabled
Spa & Leisure
Swimming pool
Live entertainment
Room features
Air conditioning
Heating
Terrace
Garden furniture
Tea and coffee facilities
Ironing facilities
Media
Flat-screen TV
AM/FM alarm clock
Room decor
Carpeted floor
Show more
Location
An Der Alster 72-79,
Hamburg,
Germany,
20099,
Hamburg (Area)
Map view
street view
An Der Alster 72-79,
Hamburg,
Germany,
20099,
Hamburg (Area)
City landmarks
Kehrwieder 2-4 Block D
Miniatur Wunderland
2.1
km
Museum
Museum of Art and Crafts Hamburg
950 m
Event hall
Elbphilharmonie Hamburg
2.2
km
Fischertwiete 2
Speicherstadt and Chilehaus with Kontorhaus District
1.3
km
Gallery
Sprachzylinder
1.4
km
Church
St. Peter's Church
1.2
km
Museum
Internationales Maritimes Museum Hamburg
2.0
km
Mall
Town Hall
1.1
km
Church
St. Catherine's Church
1.5
km
Square
Jungfernstieg
1.2
km
Church
St. Michael's Church
2.3
km
Willy-Brandt-Strasse 60
St Nikolai Memorial
1.6
km
Park
Planten un Blomen
1.8
km
Train Station
Reeperbahn
3.0
km
Poststr. 1
Alte Post
1.1
km
Museum
Bucerius Kunst Forum
1.3
km
Shopping Area
Europa Passage
990 m
Bei den St.-Pauli-Landungsbrucken St Pauli 1
Alter Elbtunnel
2.9
km
Rothenbaumchaussee 64
Museum of Ethnology
2.0
km
Adolphsplatz
Hamburg Stock Exchange
1.2
km
Altstadt
Cremon
1.2
km
Neustadt
Colonnaden
1.2
km
Alter Wandrahm 4 Speicherstadt
Dialog in the Dark
1.6
km
HamburgGermany
Moenckebergstrasse Shopping
1.0
km
Messberg 1
CHOCOVERSUM Chocolate Museum
1.4
km
Monckebergstrasse
Monckebergbrunnen
730 m
HamburgGermany
Monckebergstrasse
1.0
km
Church
Hauptkirche St. Jacobi
1.1
km
Event hall
Congress Center Hamburg
2.5
km
Nearby
Museum
Hamburger Kunsthalle
540 m
Restaurants
Atlantic Grill & Health
100 m
An der Alster 72-79
Atlantic Restaurant
70 m
An der Alster 72 - 79 Hotel Atlantic Kempinski Hamburg
King of India
160 m
St. Georgs Kirchhof 1
A. Mora
330 m
An der Alster 72 Atlantic Steg
Barca
270 m
An der Alster 67a
Heritage Hamburg
240 m
An der Alster 52 At the Roof on 9th Floor
Restaurant Zur Alten Flote
330 m
Koppel 6
Ristorante Leon
340 m
Koppel 1
Westwind
340 m
Spadenteich 1
St. Georg Steakhouse
350 m
Spadenteich 7
MUTTERLAND Stammhaus
460 m
Ernst-Merck-Strasse 9
Reviews and Ratings
Feedback from previous guests about their experience.
70%
liked the hotel and would stay again
Spacious Rooms
Friendly Staff
Communication Issues
Dated Location
7.0/10
Very good
Rooms
6.9
Location
7.4
Service
8.1
Dining
6.1
Guest reviews
7.0/10
based on 15 reviews
9.2
9.2/10 based on 3850 reviews
John
United Kingdom,
March
2024
5.8/10
The hotel offers spacious rooms with high ceilings, a nice touch of elegance. However, the check-in experience was akin to a chaotic concert at 3:15 pm; communication issues led to disrupted anniversary plans. On a subsequent stay, a double room booking mishap caused a terrifying intrusion, tarnishing the overall experience.
Rooms
7.0
The room was large with high ceilings, just to my liking.
Service
6.0
The service was very attentive and knowledgeable, despite initial mishaps.
Location
5.0
The hotel's location, despite a free room upgrade, felt dated, not optimal for a modern stay.
Dining
5.0
The dining options were average, with nothing extraordinary to highlight.
Facilities
6.0
Facilities were satisfactory, nothing exceptional noted.
Spacious Rooms
Communication Issues
Leonard
United Kingdom,
January
2024
7.6/10
The hotel is ideally located near the central train station, offering easy access to the entire area. The rooms are excellently equipped with good facilities, though the noisy air conditioning in the inner courtyard can be bothersome at times. The staff is friendly, helpful, and charming, especially the bar team, making the service top-notch. The dining options are good, with a buffet-style breakfast within a limited time frame. The grand style decor adds to the beauty of the location, which is very nice and relaxing. However, a delayed reception entry and a rather impersonal service for a so-called 5-star hotel slightly detract from the experience.
Rooms
8.0
The rooms were excellent and had good facilities, but the noisy air conditioning in the inner courtyard was a downside.
Service
7.0
The staff was friendly, helpful, and charming, especially the bar team, offering a fine service overall.
Location
9.0
The location is beautifully decorated in a grand style, providing a very nice and relaxing atmosphere near the central train station.
Dining
7.0
The dining experience was good with buffet-style options, but the time limitation and slightly high prices were noticeable.
Facilities
7.0
The facilities are fine and do the job, with traditional Marche products available for dining.
beautifully decorated location
noisy air conditioning
Norman
United Kingdom,
January
2024
8.0/10
The hotel offers beautiful and modern rooms, albeit with some having a terrible view. The service is friendly and attentive, and the location is excellent, close to various city attractions. The dining experience can be noisy and lacks value for money, while the facilities are maintained well.
Rooms
8.0
The rooms are absolutely beautiful and modern but some have a terrible view.
Service
9.0
The service provided by the friendly and knowledgeable staff is top-notch.
Location
9.0
The location is excellent, just a block from the central train station and convenient to walk to city attractions.
Dining
6.0
The dining experience might not be value for money and could be noisy due to street work.
Facilities
8.0
The facilities are well-maintained and meet expectations.
Claire
United Kingdom,
December
2023
6.4/10
My stay at the hotel was a mix of experiences. The rooms were slightly larger than average, but the design lacked storage space for longer stays. The public areas, however, were luxurious and excellent. Despite the room anomalies, the double booking incident marred the overall experience.
Rooms
6.0
The rooms, while larger than typical UK Travelodge king rooms, lacked storage space for longer stays. The bathroom's heated floor was a nice touch, but the absence of a bath was a downside.
Service
7.0
The staff was kind and helpful overall, but there were instances of inattentiveness and long waiting times despite ample personnel present. They were accommodating in resolving issues, though.
Location
7.0
The location was a mix of positives and negatives. It was conveniently close to historic Hamburg and Christmas markets, with easy access to the shopping area. However, the divided layout may not suit everyone.
Dining
5.0
The dining experience was average, with limited choices and higher prices typical for hotels in Hamburg. The room was crowded, and the selections were not particularly impressive.
Facilities
7.0
The facilities offered included a sauna, pool, and loungers. While the amenities were decent, they didn't entirely make up for the other shortcomings.
Kent
United States,
November
2023
5.4/10
My stay at the hotel was a mix of highs and lows. While the location was convenient, and the staff provided excellent service, the room design and overall experience left much to be desired. The lack of storage space and unexpected disturbances tarnished what could have been a great anniversary getaway.
Rooms
5.0
The room was poorly designed, lacking storage space and had an unpleasant experience with a guest entering the room unexpectedly.
Service
9.0
The service was excellent and the staff were polite and helpful, making up for some of the room issues.
Location
5.0
The hotel's location was convenient, close to the train station, but felt outdated and unwelcoming.
Dining
5.0
The dining options were limited, and the prices were high for what was offered.
Facilities
6.0
Basic facilities with no remarkable features.
Elaine
United Kingdom,
September
2023
6.0/10
The hotel offers a great breakfast selection and overlooks the Alster, providing a fantastic concert-like atmosphere from the room allocated. However, a disappointing experience due to broken phone, leading to sleep disruption and intrusion into the room on a subsequent stay. Service was professional and attentive, with a feeling of quality maintained, although the location, close to the lake Außenalster, felt somewhat chaotic and unsettling. The dining experience was costly with limited value for money, and the hotel's facilities were not resupplied adequately.
Rooms
7.0
The room allocated provided a great view of the Alster and a vast breakfast choice, creating a concert-like ambiance.
Service
8.0
The service was professional, diligent, and attentive, maintaining a feeling of quality throughout the stay.
Location
5.0
The hotel's location close to the lake Außenalster felt somewhat disorganized and frantic.
Dining
5.0
The dining experience was expensive and lacked value for money, creating a poor atmosphere during meals.
Facilities
6.0
Facilities were adequate but lacked appropriate restocking.
Thomas
United States,
September
2023
7.4/10
I had a mixed experience at the hotel. The rooms were beautifully furnished and had a stunning view of the lake, but they felt a bit run-down and lacked some essential equipment. The service was friendly and helpful, especially for families with young children, but there were some areas that could be improved. The location was excellent, offering a lovely view of the lake and easy access to the center of Hamburg, but there were some minor inconveniences. The dining experience was overpriced and not entirely worth it, despite the general atmosphere being pleasant. The facilities were adequate but could use some enhancements.
Rooms
7.0
My room was big, beautifully furnished, and overlooked the lake in front of the hotel.
Service
8.0
The staff was friendly and knowledgeable, which was great for families with young children.
Location
9.0
The location was lovely, overlooking the lake and just a nice stroll into the center of Hamburg.
Dining
6.0
The dining was spectacular but sadly overpriced, making it not the best value for money.
Facilities
7.0
The facilities were sufficient but could be improved for a more enjoyable stay.
W.
United States,
September
2023
8.2/10
The hotel offers large and clean rooms with a great view of Alster. The breakfast selection is vast and delicious. The staff was very accommodating, allowing us to use the facilities even after our check-out time due to a late flight. However, the dining experience could have more variety at a better price point.
Rooms
9.0
The rooms were large, always very clean, and overlooking the Alster.
Service
8.0
The staff was very friendly and helpful. I particularly liked the small terrace with a fountain.
Location
9.0
The hotel's location is convenient for the Hauptbahnhof and only a short walk from the city center and the lakes. It is very close to the shopping area.
Dining
7.0
The breakfast was great with a vast choice, but could have a more varied selection for the price.
Facilities
8.0
The hotel facilities were pleasant and well-maintained.
Friendly staff
Dining price
Gerald
United Kingdom,
August
2023
7.8/10
I appreciated the convenient location close to the train station and various sightseeing spots. The room was a bit underwhelming in terms of decor and size, but the service was friendly and attentive. The dining experience was good overall with quality food and service, although some improvements could be made. The facilities were satisfactory, and the ongoing renovation did not interfere much with the stay.
Rooms
7.0
The room was somewhat minimalist in terms of decoration and felt a bit small, considering the size of the hotel. It did not offer much in terms of equipment.
Service
9.0
The service was friendly, helpful, and attentive. The staff effortlessly deduced my nationality and greeted me accordingly.
Location
8.0
The location was very convenient for accessing the train station and starting sightseeing tours. The concierge was helpful in recommending nearby restaurants.
Dining
8.0
The dining experience offered good quality food and excellent service from the waiting staff. However, the presentation and variety of produce could have been better.
Facilities
7.0
The hotel's facilities were well-appointed and met our basic needs during the stay.
Doug
United States,
July
2023
8.8/10
I was thrilled with the hotel's location, just a stone's throw from the train station and close to the town's center. The room size and furnishings were fantastic, but unfortunately, I found the double bed too small despite having booked specifically for it. The service was friendly and knowledgeable, although there was a one-night cancellation policy for some rooms. The dining experience was excellent, although the atmosphere with other guests felt slightly off. Overall, a great stay with a few minor setbacks.
Rooms
8.0
The room size and furnishings were great, but the double bed was too small for comfort despite the confirmed booking.
Service
9.0
The staff were friendly and knowledgeable, making our stay enjoyable.
Location
10.0
The hotel's location was awesome, just 5 minutes from the train station and near the town center.
Dining
8.0
The dining experience was very good, although there was a slight feeling of exclusivity in the atmosphere.
Facilities
9.0
The hotel had all the necessary facilities, making our stay convenient and comfortable.
Great location
Small double bed
Amy
United Kingdom,
July
2023
8.4/10
The hotel is located near the central train station, making it convenient for exploring the area. The rooms are slightly larger than average with the bonus of a heated bathroom floor, though only equipped with a shower. The breakfast was top-class, and the staff were very professional and friendly.
Rooms
8.0
The rooms were fabulous, with very comfortable beds.
Service
9.0
The staff are extremely friendly, helpful, and fluent in several languages. They even tolerated my attempts at communication in German.
Location
9.0
The hotel is one of the best by the lakeside and close to the shopping area and central train station, offering a beautiful and grand style.
Dining
8.0
The dining was generously available through room service only, catering to various preferences.
Facilities
8.0
The hotel offers a range of quality facilities to enhance the stay experience.
Great location
Limited dining
James
United States,
May
2023
7.2/10
My stay at this hotel was a mixed experience. The rooms were large, very comfortable, and quiet, making me feel like I was at a concert. However, I had some issues with the reception as there was a broken phone, and although they provided earplugs, it was still disruptive. The service was attentive and friendly, but there were some concerns about security and double room bookings. The location was good, near the Hauptbahnhof and close to some amenities, but it was a bit of a walk to the city center. The dining experience had its ups and downs, with fantastic service but limited choices for the price. Despite these challenges, the facilities were overall satisfactory.
Rooms
7.0
The rooms were large, very comfortable, and quiet, giving a concert-like experience.
Service
8.0
The service was attentive and friendly, despite some issues with security and double bookings.
Location
6.0
The location was convenient for the Hauptbahnhof but a bit of a walk to the city center.
Dining
7.0
The dining experience had its highs and lows, with fantastic staff but limited choices for the price.
Facilities
8.0
The facilities overall met expectations.
friendly staff
security concerns
Jamie
United Kingdom,
April
2023
6.8/10
My stay at the hotel had some ups and downs. The room, facing the courtyard, offered a great view like being at a concert but had some issues like a broken phone. Despite the inconvenience of noise from street work, the service and location were impressive. However, the dining experience, while normal, could be improved with more variety. Overall, a mix of positives and negatives during my stay.
Rooms
6.0
The room had a great view despite some issues like a broken phone and noise from street work.
Service
9.0
The service was fantastic, professional, and always with a smile.
Location
7.0
The location was nice, allowing me to explore on foot, but had a small lobby and bar area.
Dining
5.0
The dining experience was average with limited choices and pre-packaged products.
Facilities
Bob
United States,
April
2023
6.6/10
My stay at the hotel was a mix of positives and negatives. The rooms were very spacious, and the bed was extremely comfy, providing a great rest after a long day. However, the room itself seemed quite run-down, more in line with a 2-3 star hotel. Our bathroom sink had significant chips and chunks missing, which could be a safety concern, especially for children.
Rooms
5.0
The room I stayed in was extremely spacious and the bed was extremely comfy.
Service
8.0
The staff at the hotel were working at their best to ensure every guest had everything they needed. Thanks to the staff, my stay felt cozy and welcoming, especially the staff in the bar.
Location
6.0
The location of the hotel was on the lake, but rather on a very busy street next to the lake. On the positive side, it was a short walk from the city center and close to the lakes, offering a lovely view of the lake and a nice stroll into the center of Hamburg.
Dining
7.0
Facilities
7.0
The hotel facilities were adequate for my needs during the stay.